All Change for the CQC!

ImageThoughts of CQC have been constantly in the mind of many practice managers over the last 18 months – and even those who have successfully been through the inspection process can’t ignore it now.

A consultation launched in January by CQC is aiming to clarify how the current 28 Outcomes in the Essential Standards of Quality and Safety will be replaced by the new 11 Fundamental Standards and supporting conditions.

Professor Steve Field, the Chief Inspector of general Practice, has given several interviews outlining the changes expected from April this year. Some of them, I believe, demonstrate an improvement in the process – especially the make up of the inspection team that will include:

  • CQC  inspector
  • A GP
  • A Practice Nurse or Practice Manager
  • A Trainee GP
  • And possibly, a member of the public with “particular experience of using GP services”

I am hoping that this last point does not necessarily mean some of the daily visitors that GP practices get!


Five Key Questions From the CQC


Is it safe?

  • People are protected from physical, psychological or emotional harm and this area will focus on cleanliness, medicines management, safeguarding and incident monitoring

Is it effective?

  • People’s needs are met and their care is in line with nationally recognised guidelines and relevant NICE standards. The focus will be on people receiving the right diagnosis, care of people with long term conditions, effective referral processes and involvement in decision making

Is it caring?

  • People are treated with compassion, respect and dignity and that care is tailored to their needs in line with RCN 6Cs approach

Is it responsive?

  • Care and treatment is delivered at the right time, without excessive delay and that people are listened to in a way that responds to their needs and concerns. This area will focus on access, responding to the needs of your local population, record keeping and patient engagement and feedback

Is it well led?

  • There is effective leadership, governance and clinical involvement at all levels and an open and fair culture that listens to people’s views. This area takes into account training and supervisions and coordination with other providers

Read the rest of article on the FPM Blog!


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